Hadeed Iraq · Help
Support
Questions about the Hadeed Iraq app or web portal? Write to us. We reply in Arabic, Kurdish or English, usually within 2 working days.
Contact us
Found a bug or have an idea? Send feedback or report a bug from the app (Account → Send feedback), with a screenshot if it helps.
Frequently asked questions
How do I sign up?
Open the app or go to hadeediraq.com/portal, enter your mobile number and type the code we send by SMS. Then add your name and business name. Hadeed Iraq is for businesses and people aged 18 or over.
How do I order metal?
- Check today's prices for each metal.
- Add the sizes and quantities you need to the basket for that metal.
- Choose your delivery governorate and the date window that suits you.
- Send the request. Factories and agents that sell that metal can then send you offers.
How do offers work?
Each offer shows the supplier's price, quantity, delivery terms and how long it is valid. Compare them and accept the one you want. When you accept, you and that supplier see each other's name and phone number so you can arrange the rest directly. Offers you do not accept simply expire.
How do I pay? Is there a fee?
You pay the supplier directly: first the deposit, if the offer asks for one (by default 10% of the order, within 24 hours), then the balance, using the supplier's payment details shown in the app. Hadeed Iraq charges a small processing fee per confirmed order ([FEE %] of the order total), shown before you accept and payable online (ZainCash or FIB) or by invoice. We never ask for card details, and we never ask you to pay the price of goods to Hadeed Iraq.
Who is responsible for the goods and delivery?
The supplier you buy from. Hadeed Iraq is a marketplace and is not the seller. If there is a problem with an order, contact the supplier first. If a supplier behaves dishonestly, report them in the app or email us. See our terms of use.
How do I become a supplier (factory or agent)?
Choose "Factory or agent" when you sign up, or open hadeediraq.com/portal?role=supplier. Enter your business details and, for agents, the factory you represent and your agent number. Our team checks your details and approves the metals you may sell. After approval you can publish price lists and send offers.
How do I report a supplier, an offer or a user?
Open the offer or profile and tap Report, or email us. You can also tap Block so you no longer see that user's content or offers. We review every report within 24 hours.
How do I change my details or language?
Edit your name, business name and delivery details under Account. Change the language with the language menu at the top of any page. Your choice is remembered.
How do I turn notifications on or off?
Use your phone's settings: Settings → Notifications → Hadeed Iraq. Notifications tell you about new offers and changes to your requests.
How do I delete my account?
In the app, go to Account → Delete account and confirm with the SMS code. Without the app, use our account deletion page. It also explains what is deleted and what is kept.
How is my data used?
Only to run the marketplace. There is no advertising and no third-party tracking, and we do not sell data. Read the privacy policy.